TIC Corporation offers all its customers decades of expertise, experience and the capability in producing our specialty products at pricing, normally, only available to high volume customers. In statistical analysis 98% of the time we ship, whether a Fulfillment customer, a professional Distributor, a Wholesaler/ Dealer/ Systems Integrator or a Consumer, any orders we receive by 3pm EST ship the same day. We offer full JIT inventory and full Product Technical Support.
Sales terms
Due to our many agreements and contractual obligations to our Wholesalers, Distributors and Agents world wide, TIC Corporation may only offer consumers direct sales at MSR pricing. While there are certain advantages and some customers insist on this, it should be noted that TIC products may be obtained at superior pricing through our many resellers.
Payment terms
Credit Cards: Visa/ Master Card/ American Express/ Discover/ Diners Club, C.O.D. Cashiers Check, LOC (at site) Bank Wire Transfer (call (800) 779-6664 or contact TIC accounts dept. for acct details), Personal Checks (10 days clearance required)
Returned check: fees are $25USD each. Late payments will be charged an interest rate of two percent (2%) per month. No shipments will be made upon past due accounts. If the account is sent to collections the customer will be held responsible for all fees and collection charges until account is fully remitted.
Business Accounts: New businesses are initially set up on credit card terms until some history is established. Open Accounts: 2% 10, Net 30 on company check, negotiated LOC. Available only on a signed application and an approved TIC open account credit application approval. Application approval periods are a minimum of ten business days. Note: LOC clearance periods, typically 7 - 10 days are applied from final container inspection and not on available transport ship date.
Shipping
All orders from the North America continent are shipped F.O.B. City of Industry, California U.S.A. (our western D.C.). Residential based businesses or consumers sometimes fall under special carriage conditions and are subject to residential delivery rates. If your order does not qualify for special freight considerations or pre-paid freight then common carrier freight and insurance charges will apply. All freight charges are subject to dimensions or oversize carrier weight regulations and charges. Shipping fees are not refundable. The customer is responsible for all freight charges for unaccepted or refused delivery of shipments. Cancelled orders or refused shipments will incur a twenty percent (20%) restocking fee. For International shipments please contact TIC directly at logistics at TIC
Pre-Paid Freight Policies (general): Consumers may qualify for free shipping charges, order quantity or seasonal sales special dependent. Wholesalers or Dealers may qualify for free freight dependent upon location and order quantity. Distributors do not qualify for free freight.
Damage claims
Shipping Damages are the responsibility of the carrier once the shipment is collected from TIC Corporation by the carrier or their authorized agent. Any carriage damages should be reported to the carrier immediately and to TIC Corporation within seven (7) days of receipt of shipment. To ensure any damage or claim credit for shipping damages; the original purchaser must return, the whole shipped and damaged product in its original packaging to TIC Corporation directly.
Returns
To return any product to TIC Corporation requires that you obtain an official RMA (Return Materials Authorization number) first. Please contact the source of your purchase directly to arrange this or if in any difficulty contact TIC directly to obtain an RMA number. The original purchaser must return, the whole shipped and damaged product in its original packaging to TIC Corporation directly. RMA numbers are valid for a 30 day period only. All returns must be shipped freight pre-paid, securely packaged in the original packaging with the TIC Corporation RMA number clearly visible.
Returns will be credited at the price paid less shipping and restocking fees,
currently at 20%, or replaced under the conditions of the warranty. Returns not received within thirty days (30) are considered accepted. Once an RMA numbered is issued, it will be good for 30 days only and must be received back in that time or the RMA is cancelled. Defective Returns may be credited if returned in under 30 days of purchase or repaired and/ or replaced dependent upon the conditions of the product Warranty.
The original purchaser must include with any returns; the original invoice and packaging along with the complete original product in an un-tampered with condition. Any and all modifications or adjustments to the original TIC product will negate the product warranty and any or all obligation by TIC Corporation to service or repair the unit. TIC products showing misuse or abuse will not be subject to credit or repair and replacement.
Sales of discontinued items are purchased "as is" and not subject to warranty conditions.
Customer Fulfillment Program
TIC Corporation offers a Fulfillment Program alleviating the need for companies to carry inventory or be concerned with shipping or technical responsibilities. your customer orders from you, you order from us and we ship directly to your customer for you. This service includes;
full JIT inventory support.
from one to thousands in ship quantities.
Order processing support.
Full Technical Services support.
Blind shipping documentation and literature.
Custom packaging documentation if required.
Daily shipping reports.
Advanced notification of new products and specials.
Full product literature for your use.
Full artwork and images for your use.
Full technical specifications for your use.
A small 6USD charge for each package drop ship.
No set up fees or hidden charges for this customer service.
The TIC Fulfillment program has been used successfully by many Dealers for over twenty years. Please feel free to take advantage of it. Let us know how we can help you!
TIC warranty's
TIC Corporation offers a one year full parts and labor warranty as standard, shown below. We also offer, under certain purchase conditions, a full five year warranty also shown below.
TIC Limited One Year Warranty
TIC Limited Five Year Warranty
Limited five year warranty
TIC Corporation, under certain negotiated purchase conditions with specific bulk purchasers does offer a Limited Five Year Warranty. The conditions of this warranty when offered, reflect the same conditions as our Limited One Year Warranty over the longer period stated. If this Limited Five Year Warranty applies, it will be shown upon the purchase receipt.
Note; TIC Corporation does not acknowledge or honor any warranties expressed or implied relating to TIC products other than those offered directly from TIC Corporation.
TIC Corporation Disclaimers
make sure its a genuine tic product!
*Warning! - *Important! The products, pictures, technical articles and materials you see here are original; researched, designed & manufactured being wholly owned by TIC Corporation, U.S.A.. If you see products or materials like them on any website not under the TIC logo banner then you will know you are dealing with an unscrupulous internet agent. You are welcome to contact TIC Corporation or call TIC at (800) SPX-OMNI to check on the legitimacy or authenticity of anyone you buy our TIC products from. Make sure its a Genuine TIC Exterior Audio Product!
TIC disclaimer website
TIC cannot be held responsible for typographical errors contained within company literature or this website. Pricing and availability subject to change without notice, when placing an order the customer accepts and agrees to all TIC general terms and conditions. Note on pictures shown; all pictures shown for web purposes are low resolution. All TIC products shown are expected to improve or exceed their visual characteristics as shown.
TIC Corporation will in no way be held responsible for the improper, misuse or unsecured installation of its products. Any and all damage, injury or liability arising from the installation or use of TIC products is the sole responsibility of the original purchaser and final installers.
TIC disclaimer product development
TIC Corporation engages in continual product research and development, new materials, production methods and design improvements. TIC therefore, reserves all rights to change or improve products specifications without notice.
TIC General Terms & Conditions
