tic corporation general terms & conditions

TIC Corporation offers all its customers decades of expertise, experience and the capability of producing our specialty products at pricing, normally, only available to a high volume customer. In statistical analysis 98% of the time we ship, whether a Fulfillment customer, a professional Distributor, a Wholesaler/ Dealer/ Systems Integrator or  a Consumer, any orders we receive by 3pm PST ship the same day. We offer full JIT inventory and full Technical support.

sales terms

Due to our many agreements and contractual obligations to our Wholesalers, Distributors and Agents world wide, TIC Corporation may only offer consumers direct sales at MSR pricing. While there are certain advantages and some customers insist on this, it should be noted that TIC products can be obtained at superior pricing through our many resellers.

payment terms

Credit Cards: Visa/ Master Card/ American Express/ Discover/ Diners Club, C.O.D. Cashiers Check, LOC (at site) Bank Wire Transfer (call (800) 779-6664 or contact accts@ticcorp.com for acct details), Personal Checks (10 days clearance required)

Returned check: fees are 25USD each. : Late payments will be charged an interest rate of two percent (2%) per month. : No shipments will be made upon past due accounts. : If the account is sent to collections the customer will be held responsible for all fees and collection charges until account is fully remitted.

Business Accounts: New businesses are initially set up on credit card terms until some history is established. Open Accounts: 2% 10, Net 30 on company check, negotiated LOC. Available only on a signed application and an approved TIC open account credit application approval. Application approval periods are a minimum of ten business days. Note: LOC clearance periods, typically 7 - 10 days are applied from final container inspection and not on available transport ship date.

shipping

All orders from the North America continent are shipped F.O.B. City of Industry, California U.S.A. (our western D.C.). Residential based businesses or consumers sometimes fall under special carriage conditions and are subject to residential delivery rates. If your order does not qualify for special freight considerations or pre-paid freight then common carrier freight and insurance charges will apply. All freight charges are subject to dimensions or oversize carrier weight regulations and charges. Shipping fees are not refundable. The customer is responsible for all freight charges for unaccepted or refused delivery of shipments. Cancelled orders or refused shipments will incur a twenty percent (20%) restocking fee. For International shipments please contact TIC directly at logistics@ticcorp.com

Pre-Paid Freight Policies (general): Consumers may qualify for free shipping charges, order quantity or seasonal sales special dependent. Wholesalers or Dealers may qualify for free freight dependent upon location and order quantity. Distributors do not qualify for free freight.

damage claims

Shipping Damages are the responsibility of the carrier once the shipment is collected from TIC Corporation by the carrier or their authorized agent. Any carriage damages should be reported to the carrier immediately and to TIC Corporation within seven (7) days of receipt of shipment. To ensure any damage or claim credit for shipping damages; the original purchaser must return, the whole shipped and damaged product in its original packaging to TIC Corporation directly.

returns

To return any product to TIC Corporation requires that you obtain an official RMA (Return Materials Authorization) number first. Please contact the source of your purchase directly to arrange this or if in any difficulty contact us directly to obtain an RMA number. The original purchaser must return, the whole shipped and damaged product in its original packaging to TIC Corporation directly. RMA numbers are valid for a 30 day period only. All returns must be shipped freight pre-paid, securely packaged with the TIC Corporation RMA number clearly visible.

Returns will be credited at the price paid less shipping and restocking fees or replaced under the conditions of the warranty. Returns not received within thirty days (30) are considered accepted. Defective Returns may be credited if returned in under 30 days of purchase or repaired and/ or replaced dependent upon the conditions of the product Warranty.

The original purchaser must include with any returns; the original invoice and packaging along with the complete original product in an un-tampered with condition. Any and all modifications or adjustments to the original TIC product will negate the product warranty and any or all obligation by TIC Corporation to service or repair the unit. TIC products showing misuse or abuse will not be subject to credit or repair and replacement.

Sales of discontinued items are purchased "as is" and not subject to warranty conditions.

customer fulfillment program

TIC Corporation offers a Fulfillment Program alleviating the need for companies to carry inventory or be concerned with shipping or technical responsibilities. your customer orders from you, you order from us and we ship directly to your customer for you. This service includes;

• full JIT inventory support.
• from one to thousands in ship quantities.
• Order processing support.
• Full Technical Services support.
• Blind shipping documentation and literature.
• Custom packaging documentation if required.
• Daily shipping reports.
• Advanced notification of new products and specials.
• Full product literature for your use.
• Full artwork and  images for your use.
• Full technical specifications for your use.
• A small 5USD charge for each drop ship.
• No set up fees or hidden charges for this customer service.

The TIC Fulfillment program has been used successfully by many Dealers for over twenty years. Please feel free to take advantage of it. Let us know how we can help you!

tic warranty's

TIC Corporation offers a one year full parts and labor warranty as standard, shown below. We also offer, under certain purchase conditions, a full five year warranty also shown below.

tic one year warranty

limited one year warranty

TIC Corporation, Original Equipment Manufacturer and supplier of the enclosed product do warrant, to the original purchaser only, that this product to be free from all defects in material and workmanship for a one-year period from the original date of consumer purchase. This warranty does not include damage to the product resulting from negligence, misuse, abuse, improper installation or accidental damage. This Warranty is also void in the case of the use of solvents on our products and does not cover the incidental replacement of consumable items such as the light bulbs operating in certain models.

If the product should become defective within the warranty period, TIC reserves the option to either; repair or replace the defective part free of charge. Any and all returns must be accompanied by an RMA (Return Materials Authorization) number together with a dated proof of purchase invoice or receipt of sale, customer name, address and phone number. An RMA number or technical support is available when reporting the defect to TIC Corporation at (626) 968 0211 or Email: support@ticcorp.com.

tic five year warranty

limited five year warranty

TIC Corporation, Original Equipment Manufacturer and supplier of the enclosed product do warrant, to the original purchaser only, that this product to be free from all defects in material and workmanship for a five-year period from the original date of consumer purchase. This warranty does not include damage to the product resulting from negligence, misuse, abuse, improper installation or accidental damage. This Warranty is also void in the case of the use of solvents on our products and does not cover the incidental replacement of consumable items such as the light bulbs operating in certain models.

If the product should become defective within the warranty period, TIC reserves the option to either; repair or replace the defective part free of charge. Any and all returns must be accompanied by an RMA (Return Materials Authorization) number together with a dated proof of purchase invoice or receipt of sale, customer name, address and phone number. An RMA number or technical support is available when reporting the defect to TIC Corporation at (626) 968 0211 or Email: support@ticcorp.com.

disclaimers